Excellence in Quality
Reliability of Performance
Loyalty to Customers
P-tec will consistently provide products and services that meet or exceed the requirements and expectations of our customers. We will actively improve quality through programs that enable each employee to do their job correctly. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
1. Regular gathering and monitoring of customer feedback
2. A customer complaints procedure
3. Selection and performance monitoring of suppliers against set criteria
4. Training and development for our employees
5. Regular audit of our internal processes
6. Measurable quality objectives which reflect our business aims
7. Management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
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